JilliSpin Privacy Policy – Your Data, Protected Always

1. Introduction

Welcome to the JilliSpin Privacy Policy. JilliSpin ("we," "us," or "our") is committed to protecting the privacy and personal data of every registered member and visitor of our platform at jillispin.com. This policy explains in clear, straightforward language how we collect, use, store, and protect your personal information in line with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations in the Philippines.

By creating a JilliSpin account or continuing to use our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us so we can assist you accordingly.

We may update this Privacy Policy from time to time. Any significant changes will be communicated through an email notification to your registered address or a prominent notice on the JilliSpin website. Please check this page regularly so you are always in the know.

2. Who We Are

JilliSpin is an online gaming and sports betting platform designed specifically for Filipino players. We offer a wide range of games including PBA betting, boxing betting, esports betting, poker, card games, and more. We operate under a valid gaming license and follow all applicable regulations set by the Philippine government and relevant gaming authorities.

As the data controller for all personal information collected on this platform, JilliSpin takes full responsibility for ensuring your data is handled legally, fairly, and transparently at all times.

3. Information We Collect

We collect different types of information depending on how you interact with the JilliSpin platform. Here's a straightforward breakdown:

3.1 Information You Provide Directly

• Registration details: Full name, date of birth, email address, mobile number, and home address.
• Identity verification documents: Government-issued ID such as a Philippine passport, driver's license, SSS/GSIS ID, or UMID — required for KYC (Know Your Customer) compliance.
• Payment information: GCash number, Maya account, BDO/BPI/UnionBank account details, or card information used for deposits and withdrawals. Note: we do not store full card numbers or PINs.
• Communication records: Messages and emails you send to our customer support team.
• Preferences and settings: Game preferences, notification settings, and responsible gaming limits you set on your account.

3.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type, and screen resolution.
• Usage data: Pages visited, games played, time spent on the platform, betting history, and click-through behavior.
• Cookies and tracking technologies: Session cookies, preference cookies, and analytics cookies. See Section 8 for more details on our cookie practices.
• Geolocation: General location data based on your IP address to ensure compliance with Philippine jurisdictional requirements.

4. How We Use Your Information

JilliSpin uses your personal data strictly for the following legitimate purposes:

• To create and manage your JilliSpin account securely.
• To verify your identity and comply with KYC and anti-money laundering (AML) requirements mandated by law.
• To process deposits and withdrawals through your preferred payment channels such as GCash, Maya, GrabPay, InstaPay, PESONet, and local bank transfers.
• To deliver the games, betting services, and features available on the JilliSpin platform.
• To send you important account notifications, transaction confirmations, and security alerts.
• To provide customer support and resolve disputes or complaints efficiently.
• To send promotional offers, bonuses, and event updates — but only if you have opted in to receive marketing communications. You can unsubscribe at any time.
• To detect and prevent fraud, cheating, and other prohibited activities on the platform.
• To comply with applicable Philippine laws and regulatory requirements.
• To improve the JilliSpin platform based on user behavior and feedback data.

5. Sharing Your Information

JilliSpin does not sell, rent, or trade your personal information to any third party for commercial purposes. Period. We only share your data in the following limited and necessary circumstances:

• Payment processors: To facilitate deposits and withdrawals through licensed payment partners operating in the Philippines.
• Identity verification providers: To conduct KYC checks as required by Philippine gaming and financial regulations.
• IT and infrastructure providers: Secure cloud hosting and technical service providers who are contractually bound to protect your data.
• Legal and regulatory authorities: Government agencies, gaming regulators, or law enforcement bodies when required by law or a valid court order.
• Fraud prevention partners: To investigate and prevent unauthorized account access, fraudulent transactions, or platform abuse.

All third-party service providers who have access to your data are required to comply with strict data protection standards and may not use your information for any other purpose outside the specific service they provide to JilliSpin.

6. Data Retention

We retain your personal data for as long as your JilliSpin account is active and for a reasonable period afterward as required by law. Specifically:

• Account and transaction records are kept for a minimum of five (5) years as required by Philippine anti-money laundering regulations.
• Customer support communications are retained for up to two (2) years from the date of the interaction.
• Analytics and usage data in anonymized form may be kept indefinitely for platform improvement purposes.

When retention periods expire, we securely delete or anonymize your data so that it can no longer be linked back to you personally.

7. Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by JilliSpin:

• Right to be Informed: You have the right to know what personal data we collect and how it is used — which is exactly what this policy is for.
• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations and retention requirements.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at support@jillispin.com. We will respond to all verified requests within fifteen (15) business days.

8. Cookies and Tracking Technologies

JilliSpin uses cookies and similar technologies to enhance your experience on our platform. Here's what we use and why:

• Essential cookies: Needed to keep you logged in and maintain your session securely. These cannot be disabled without affecting core functionality.
• Preference cookies: Remember your settings such as language preferences and game display options.
• Analytics cookies: Help us understand how players navigate and use JilliSpin so we can make improvements. Data is aggregated and anonymous.
• Security cookies: Used to detect suspicious activity and protect against unauthorized access.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may prevent you from logging in or accessing certain features of the platform.

9. Security Measures

We take data security very seriously at JilliSpin. We implement multiple layers of technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled data centers with regular security audits.
• Two-factor authentication (2FA) option for your JilliSpin account.
• Regular penetration testing and vulnerability assessments.
• Strict internal access controls — only authorized JilliSpin staff can access sensitive data, and only on a need-to-know basis.

Despite these measures, no online platform can guarantee 100% absolute security. We strongly encourage you to use a strong, unique password for your JilliSpin account and to never share your login credentials with anyone. If you ever suspect unauthorized access to your account, contact us immediately.

10. Children's Privacy

JilliSpin is strictly an 18+ platform. We do not knowingly collect, store, or process personal information from individuals under the age of 18. If we discover that a minor has registered or provided personal information on our platform, we will immediately deactivate the account and delete all associated data. If you believe a minor has accessed JilliSpin, please notify us right away at support@jillispin.com.

11. International Data Transfers

JilliSpin primarily stores and processes your data within servers located in the Philippines or regions with equivalent data protection standards. In cases where data may need to be transferred internationally — for example, to cloud infrastructure providers — we ensure that appropriate safeguards are in place, including data processing agreements and compliance with the requirements set by the National Privacy Commission.

12. Links to Third-Party Services

Our platform may reference or integrate with third-party payment services such as GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and card networks like Visa and Mastercard. Please note that these services have their own independent privacy policies. JilliSpin is not responsible for the privacy practices of these third-party services, and we encourage you to read their policies before providing any information through their platforms.

13. Changes to This Privacy Policy

JilliSpin reserves the right to update this Privacy Policy as needed to reflect changes in our services, legal requirements, or business operations. When we make material changes, we will notify you via the email address registered to your account or through a prominent banner notice on our website. The updated policy will always be accessible at /privacy-policy with the effective date clearly indicated at the top.

Your continued use of JilliSpin after any changes to this policy constitutes your acceptance of the revised terms. Kung may tanong ka, huwag mahiyang mag-reach out sa aming support team anytime.

14. Contact Us

If you have any questions, concerns, or requests related to your privacy and personal data, our Data Protection Officer is here to help. Reach out to us through the following channel:

• Email: support@jillispin.com
• Response time: Within 15 business days for formal data requests; within 24–48 hours for general inquiries.

You may also file a formal complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Visit privacy.gov.ph for more information on how to file a complaint.